Cannot open a photo or video file? Video doesn’t play normal?

When you see “Cannot open the file.” error although the file exists, you must install a Windows extension or codec.

Some photo file formats such as “.heif” are NOT supported by your Windows PC by default. You must install an extension app.

Some video files such as ” requires video extension or codec to play video and its audio properly.

HEIC Photo (.heic)

Install HEIF Image Extensions from MS Store to view the photo.

When you take a picture with HEIF pictures mode ON, it saves the photo in “.heic” extension. Read wiki web page for the detail. You need to install HEIF Image Extensions from MS Store to view the photo.

HEVC Video (.mp4)

Install HEVC Video Extensions from MS Store to watch the video.

When you take a video with High efficiency videos mode ON, it saves the video in HEVC format mp4 file type. Read wiki page for the detail.

You’ll see empty screen when you play the video in Eywa Organizer. You need to install HEVC Video Extensions from MS Store to watch the video.

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